BritishPay connects businesses and individuals through one simple, secure, community-driven payment ecosystem.
Experience effortless payments, instant transfers, and complete control — whether you’re a shop owner or a private user.
Have a question about BritishPay?
Our support team will be happy to help you.
Frequently Asked Questions
Find quick answers to the most common questions about BritishPay, our wallet, and payment services.
General
Q: What is BritishPay?
BritishPay is a UK-based fintech providing simple, secure digital payments — including QR, NFC, and wallet services for individuals and businesses.
Q: Who can use BritishPay?
Anyone in the UK with a mobile phone can sign up. Businesses can also use BritishPay to accept payments.
Security & Regulation
Q: Is BritishPay regulated?
Yes-BritishPay’s payment accounts and safeguarding are provided by Griffin Bank, a UK bank authorised by the Prudential Regulation Authority (PRA) and regulated by both the Financial Conduct Authority (FCA) and the PRA.
Q: Is my money safe?
Yes — your funds are safeguarded by Griffin Bank under UK banking regulations, meaning your money is always kept separate and secure.
Using BritishPay
Q: How do I add money to my wallet?
You can add money via bank transfer (free) or by card /Apple pay and Google pay (1% fee).
Q: Are there fees to send money?
No. Sending money to friends, family, or businesses is free. Small fees apply for withdrawals and card top-ups.
Q: Do I need a bank account to use BritishPay?
No. You can receive and spend money with just your BritishPay wallet.
For Businesses
Q: How can my business accept BritishPay?
Businesses can accept QR code payments, NFC tap-to-pay, or wallet transfers directly via the BritishPay Merchant app.
Q: What are the fees for businesses?
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Transactions under £15 → flat 15p
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QR payments £15+ → 0.6%
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NFC payments £15+ → 0.8%
How do I register in the BritishPay app?
Getting started is simple: Download the app from the App Store or Google Play. Open the app and select your preferred language. Sign up with your mobile number and email address. Verify your identity by entering the one-time code (OTP) sent to your phone/email. Complete KYC (Know Your Customer) by providing your name, date of birth, and uploading ID when prompted. Choose your role: Personal User → for wallet, sending, and receiving money. Merchant → for accepting QR payments and withdrawals. Once approved, your BritishPay wallet is ready to use. You can top up, send, scan, and withdraw instantly.
What is BritishPay and how does it work?
BritishPay is a community-first digital wallet and payment app designed for individuals and small businesses in the UK. It lets you send, receive, and withdraw money instantly using just your smartphone. For Personal Users: Create a free wallet in minutes. Top up via bank transfer, Pay by Bank (Open Banking), or card/Apple Pay/Google Pay. Pay anyone instantly by scanning a QR code or sending directly from your wallet. Withdraw funds to your bank anytime (0.5% fee).
What solutions does BritishPay offer me as a business customer?
BritishPay gives you two simple ways to accept customer payments directly on your phone: QR Code Payments – generate a code in the app for your customer to scan. Tap-to-Pay (NFC) – customers just tap their phone or contactless card against your device (no extra hardware needed). Instant settlement into your BritishPay wallet, with same-day withdrawal to your bank (0.60% fee). Transparent fees: 0.6% per transaction. No monthly rental, no hidden charges.
How do customers pay me in BritishPay?
With BritishPay, you don’t need multiple terminals or extra steps — both payment options are available at the same time: Enter the amount in the merchant app. The app displays both a QR code and NFC Tap-to-Pay option on the same screen. The customer chooses how to pay: Scan the QR code with their BritishPay app (NFC will automatically turn off). Tap their contactless card or phone (QR will automatically turn off). You’ll see instant confirmation and the funds in your wallet. This makes checkout fast, flexible, and simple for every customer.
When will I receive the payments for successful transactions?
Instant Settlement: As soon as a customer pays you (via QR or Tap-to-Pay NFC), the money appears instantly in your BritishPay wallet balance. Bank Withdrawals: You can withdraw funds from your wallet to your linked bank account anytime. Withdrawals are usually processed the same business day, but depending on your bank, it may take up to 1–2 working days for the money to show. 24/7 Availability: Your wallet is updated instantly for every successful transaction, even outside banking hours.
How do I contact BritishPay support?
We’re here to help both business customers and private users: In-App Support: Open the BritishPay app → Settings → Support → Chat / Email / FAQ. Email: support@britishpay.co.uk Phone: +44 7836 227120 (UK) Business customers: Select “Business Support” in the app for priority help. Support hours: 09:00–19:00 UK, (Mon–Sat)
© 2025 BPay UK Limited. All rights reserved.
Company No: 16670627 | ICO Registration No: ZC013239
Registered Office: [14/2E Docklands Business Centre, 10–16 Tiller Road, London, E14 8PX]
BPay UK Limited trades as BritishPay.