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Privacy Policy

A legal disclaimer

Last Updated On 21-Oct-2025

Effective Date 21-Oct-2025

This Privacy Policy describes the policies of BPay UK Limited, 14/2E Docklands Business Centre, 10-16 Tiller Road, London E14 8PX, United Kingdom of Great Britain and Northern Ireland (the), email: info@britishpay.co.uk, phone: +447836227120 on the collection, use and disclosure of your information that we collect when you use our website ( https://www.britishpay.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you:

Name

Mobile

Social Media Profile

Date of Birth

Address

Work Address

Gender

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

Creating user account

Manage customer order

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Retention Of Your Information:

We will retain your personal information with us for 60 days after terminate theri account or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@britishpay.co.uk. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at BPay UK Limited, 14/2E Docklands Business Centre, 10-16 Tiller Road, email: info@britishpay.co.uk. We will address your concerns in accordance with applicable law.

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.

Data Privacy Statement BPay UK Limited

Data Privacy Statement

BPay UK Limited

Last updated: [Insert Date]

BPay UK Limited (“BritishPay”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Data Privacy Statement explains how we collect, use, store, and protect your personal data when you use our services.

1. Who We Are

BPay UK Limited is a financial technology company providing mobile wallet, payment, and merchant services.

Company registration: [16670627]
We are registered with the Information Commissioner’s Office (ICO) under registration number ZC013239. for data protection purposes.
Registered address:
14/2E Docklands Business Centre, 10-16 Tiller Road, London, E14 8PX, United Kingdom
Contact: support@britishpay.co.uk

We are the Data Controller for the personal data we process in relation to our services.

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Name, date of birth, national ID, passport, proof of address.
Contact Data: Email address, phone number, residential address.
Financial Data: Bank details, card details (tokenised), wallet balances, transaction history.
Technical Data: Device information, IP address, app usage, login history.
KYC/KYB Data: Documents and information required by law for identity and business verification.

3. How We Use Your Data

We use your data for the following purposes:

To provide wallet, payment, and transfer services.
To verify identity and comply with KYC/KYB, anti-money laundering (AML), and counter-terrorist financing (CTF) obligations.
To process transactions and manage accounts.
To detect and prevent fraud.
To comply with legal and regulatory requirements.
To improve our services and customer support.
For marketing (where consent is given).

4. Legal Basis for Processing

We process your personal data based on:

Contract: To deliver services you request.
Legal obligation: To comply with financial regulations (KYC, AML, CTF).
Legitimate interest: To improve services, security, and fraud prevention.
Consent: For marketing communications and optional services.

5. Sharing Your Data

We may share your data with:

Payment networks and acquirers (e.g., Visa, Mastercard, Faster Payments).
Regulators and authorities where legally required.
Service providers (e.g., cloud hosting, KYC providers, fraud monitoring, open banking APIs).
Partner banks and fintech infrastructure providers.

We will never sell your data to third parties.

6. International Transfers

Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We retain your personal data only as long as necessary:

As required by law and regulation (usually 5–7 years for financial services).
While you are a customer of BPay.

8. Your Rights

Under UK GDPR, you have the right to:

Access your data.
Correct inaccuracies.
Request erasure (where lawful).
Restrict or object to processing.
Data portability.
Withdraw consent (for marketing).
Lodge a complaint with the ICO (Information Commissioner’s Office).

9. Security

We implement technical and organisational measures to protect your data, including encryption, secure storage, access controls, and regular audits.

10. Contact Us

For any questions about this Privacy Statement or how we handle your data, please contact:

Data Protection Officer
BPay UK Limited
Email: contact@britishpay.co.uk
Phone: [+44 7836 227 120]

We care about your privacy. Here’s a quick summary of how we handle your data:

Who we are: BPay UK Limited, a UK-based payment services provider.
What we collect: Your name, contact details, ID documents (for KYC/KYB), payment details, and transaction history.
Why we use it: To provide our wallet and payment services, verify your identity, comply with financial regulations, prevent fraud, and improve our services.
Who we share it with: Only with trusted partners like banks, payment networks, KYC providers, regulators (if required by law). We never sell your data.
Your rights: You can access, correct, or delete your data, and withdraw consent for marketing at any time.
How long we keep it: As long as you use BPay and as required by law (usually 5–7 years).
Contact us: For questions or data requests, email : info@britishpay.co.uk.

🔒 We use strong security measures (encryption, access controls, monitoring) to keep your data safe.

Privacy Notice BPay Uk Limited

Company No: 16670627 | ICO Registration No: ZC013239

Registered Office: [14/2E Docklands Business Centre, 10–16 Tiller Road, London, E14 8PX]

BPay UK Limited trades as BritishPay.